Pilot's Cafe Loyalty Program allows customers to earn points with every cafe purchase. To create a Loyalty Profile, either download the Cafe Order + Delivery App (available for iOS and android) and fill out your account information, or provide your n

<h2 id="how-to-sign-up-for-pilots-cafe-loyalty-program">How to sign up for Pilot&apos;s Cafe Loyalty Program?</h2>Pilot&apos;s Cafe Loyalty Program allows customers to earn points with every cafe purchase. To create a Loyalty Profile, either download the Cafe Order + Delivery App (available for&#xA0;<a href="https://apps.apple.com/ca/app/pilot-coffee/id1536980386" rel="noopener noreferrer" target="_blank">iOS</a> and <a href="https://play.google.com/store/apps/details?id=ca.craver.pilotcoffee" rel="noopener noreferrer" target="_blank">android</a>) and fill out your account information, or provide your name and phone number to a barista who can create a profile for you. <h2 id="do-i-need-to-provide-my-phone-number-to-collect-loyalty-points-in-store">Do I need to provide my phone number to collect loyalty points in store?</h2>We only require your phone number to<ol><li style="color: rgb(72, 72, 72); font-family: Inter;">Set up your Loyalty Profile</li><li style="color: rgb(72, 72, 72); font-family: Inter;">Update your payment method</li><li style="color: rgb(72, 72, 72); font-family: Inter;">Add a new payment method.&#xA0;</li></ol>Once those details are confirmed, and your payment method is linked to your account, you will automatically collect loyalty points with every purchase when that card is used. Up to three cards can be linked to an account. It&#x2019;s that simple! <h2 id="whats-the-difference-between-my-loyalty-profile-and-my-online-account">What&apos;s the difference between my loyalty profile and my online account?</h2>Your Cafe Loyalty Profile and Online Account Login are two separate accounts. Unfortunately, loyalty points cannot be redeemed for online purchases at this time. We understand this may be an inconvenience. The good news is we are working on a loyalty solution for online customers! In the meantime, you can sign up to our newsletter for exclusive online offers and promotions.

Loyalty Program

The Pilot Coffee Roasters mobile app allows you to order ahead or get your order delivered. Plus, get points with every order. Redeemable at any Pilot Coffee location.

<h2 id="isPasted">Can I transfer loyalty points from the previous App?</h2>Yes! To transfer: download the app, create an account and add the phone number that was connected to the previous app. If you do not see your updated balance within 24hours, <a href="mailto:hello@pilotcoffeeroasters.com">contact us</a> directly for assistance. <h2 id="how-do-i-transfer-a-cash-balance-from-the-previous-app">How do I Transfer a cash balance from the previous app?</h2>The current app does not allow holding a cash balance. If you have a remaining balance from the previous app, contact us with your account information and we will issue an E-Gift Card of the same value. To make purchases directly from the app, you can add a credit or debit payment method found under &#x2018;PAYMENT MANAGEMENT.&#x2019;&#xA0;I am having trouble making an order for delivery. Delivery (via SkipTheDishes) is available for addresses within a 15 minutes drive of one of our cafe locations. When placing an order for delivery through the app you will automatically be connected to the cafe closest to the delivery address. If delivery is unavailable, your location may be too far or the nearest cafe may not be accepting orders for at that time, orders can be placed through the app for pick up or delivery 15 minutes after open to 15 minutes before close. <h2 id="how-do-i-track-my-order-status">How do I track my order status?</h2>Notifications are sent when an order is received, in progress, has been picked up by a courier and/or is ready for pick up. To receive these updates, turn on app notifications in your phone settings. <h2 id="i-cant-see-my-points--i-did-not-collect-points-with-my-purchase">I can&apos;t see my points / I did not collect points with my purchase.&#xA0;</h2>To collect loyalty points through the app you must have a phone number attached to your account. If your account details are filled out and you do not see points being allocated with your purchase, please contact us for assistance. I&apos;d like to order ahead for pick up.Orders can be placed up to two days in advance. Coffee bags and retail items will be held for 48hrs before the order is cancelled and refunded, perishable items such as prepared beverages and baked goods will not be replaced for pick ups past the selected pick up time and will not be refunded.&#xA0; If you need to cancel an order for pick up, please try calling the selected cafe location or send an email to hello@pilotcoffeeroasters.com with your order number and phone number associated with the account.

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