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Pilot Coffee Roasters

Browse Pilot Coffee Roaster's comprehensive FAQs related to products and ordering. Get answers to your questions and learn how to manage your subscription.

Pilot Coffee Roasters | Frequently Asked Questions

Will my coffee be freshly roasted when I receive it in the mail?

Can I make an order online and pick it up in person?

How do I track my order?

Can I get my Coffee Ground for Espresso?

What is the Grind Size of the Ground Coffee Option?

Can I Make a Change to my Order?

There's an error in the shipping address, can this be fixed?

Why have I not received my digital gift card?

I haven’t received my order

I’ve received my order, but there’s an issue

Gift Cards

What is your cancellation policy?

Returns + Exchanges

I’m having trouble logging in

Online Orders

What types of subscriptions do you offer?

How do subscription rewards work?

What is Roaster's Choice?

What is 'Feature Espresso'?

When will I be charged for my subscription?

When will I receive my first delivery?

I received an email that says there was an error processing my subscription. What do I do?

Subscriptions

When will my order ship?

How long will delivery take?

Ordering to a business or commercial address

Who are your shipping providers?

My order tracking isn't updating

My order is delayed

Do you ship internationally?

Do you offer free shipping?

Shipping

What is ‘Specialty Coffee’?

What is ‘Direct Trade’ coffee?

What is your roast style?

Which coffees are best for espresso?

Where can I find the brewing parameter guides for the coffee?

Is your coffee flavoured?

How much caffeine is in your coffee?

How is the decaf coffee processed?

How to read our coffee bag labels

Is your coffee mold-free?

About Our Coffee

How do I sign up for Pilot's Cafe Loyalty Program?

Do I need to provide my phone number to collect loyalty points in store?

I'd like to order ahead for pick up.

How do I track my order status on the PCR app?

I can't see my points / I did not collect points with my purchase.

What's the difference between my loyalty profile and my online account?

Pilot Coffee Roasters App + Loyalty Rewards

Do you offer custom label wedding favours?

Do you offer catering?

Are the cafe locations available to rent for events?

Do you sell green coffee beans?

Can you roast my green coffee beans for me?

Do you offer custom white-label roasts?

What is your most popular blend?

Other FAQ

Is there a Pilot Cafe near me?

Cafes in Toronto

Cafes in Oakville

Cafes In Waterloo

Cafes

Wholesale Inquires

Office Coffee

Restaurant Coffee

Wholesale

Everything you need to know before placing your Pilot Coffee order and creating a subscription. Need to make some updates to your recent order? Find help here.

Everything you need to know to manage your specialty coffee subscription. Swap, update, pause and cancel, anytime.

Check here for shipment information. Track your existing shipment or follow our carrier timeline guide to estimate when you should expect your delivery.

Questions about our coffee? Learn about our coffee sourcing philosophy and specialty coffee.

Find a Pilot Coffee Roasters location near you. Join our loyalty program in-store or through our mobile app.

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