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Pilot Coffee Roasters

Browse Pilot Coffee Roaster's comprehensive FAQs related to products and ordering. Get answers to your questions and learn how to manage your subscription.

Pilot Coffee Roasters | Frequently Asked Questions

It looks like your order hasn't shipped just yet. Here are some typical timlines to understand when your order will ship:
Orders shipping within Canada
Orders placed before 3pm EST are shipped the following business day, orders placed after 3pm are shipped within 2 business days. 
Orders shipping to the US 
Shipped within 2 business days. 

Both digital and physical Gift Cards purchased after November 1st, 2022 can be used online or in any cafe location. If you purchased an e-gift certificate before November 1, 2022, your gift certificate will not work in cafe locations by default.

<h2 id="can-i-use-my-e-gift-card-in-a-cafe-or-my-physical-gift-card-online">Can I use my e-gift card in a cafe or my physical gift card online?</h2>Yes, both digital and physical Gift Cards purchased after November 1st, 2022 can be used online or in any cafe location. If you purchased an e-gift certificate before November 1, 2022, your gift certificate will not work in cafe locations by default. If you would like to update your older gift card to allow for in-cafe purchases please contact our customer support team&#xA0;<a href="https://www.pilotcoffeeroasters.com/contact-us">here</a>&#xA0;or by email at <a data-fr-linked="true" href="mailto:hello@pilotcoffeeroasters.com">hello@pilotcoffeeroasters.com</a>. <h2 id="my-recipient-didnt-receive-their-gift-card-what-can-i-do">My recipient didn&apos;t receive their gift card. What can I do?</h2>First, it&apos;s always a good idea to ask them to check their spam folder. If it&apos;s not there, it is possible that their email domain has blocked the gift card email from coming through. This is sometimes the case with corporate email domains. Please reach out to our customer support team&#xA0;<a href="https://www.pilotcoffeeroasters.com/contact-us">here</a> or by email&#xA0;at <a data-fr-linked="true" href="mailto:hello@pilotcoffeeroasters.com">hello@pilotcoffeeroasters.com</a> and we can resend the gift card to an alternate email. <h2 id="can-i-order-a-large-quantity-of-gift-cards-at-once">Can I order a large quantity of gift cards at once?</h2>Yes, we can support bulk orders for both digital and physical cards. Please reach out to our customer support team&#xA0;<a href="https://www.pilotcoffeeroasters.com/contact-us">here</a> or by email&#xA0;at <a data-fr-linked="true" href="mailto:hello@pilotcoffeeroasters.com">hello@pilotcoffeeroasters.com</a> and we can coordinate your order.

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