Customer Success is online 9am-5pm Mon-Fri

All articles

Loyalty ProgramUpdated 2 months ago

How to sign up for Pilot's Cafe Loyalty Program?

Pilot's Cafe Loyalty Program allows customers to earn points with every cafe purchase. To create a Loyalty Profile, either download the Cafe Order + Delivery App (available for iOS and android) and fill out your account information, or provide your name and phone number to a barista who can create a profile for you.


Do I need to provide my phone number to collect loyalty points in store?

We only require your phone number to

  1. Set up your Loyalty Profile
  2. Update your payment method
  3. Add a new payment method. 

Once those details are confirmed, and your payment method is linked to your account, you will automatically collect loyalty points with every purchase when that card is used. Up to three cards can be linked to an account. It’s that simple!


What's the difference between my loyalty profile and my online account?

Your Cafe Loyalty Profile and Online Account Login are two separate accounts. Unfortunately, loyalty points cannot be redeemed for online purchases at this time. We understand this may be an inconvenience. The good news is we are working on a loyalty solution for online customers! In the meantime, you can sign up to our newsletter for exclusive online offers and promotions.


Was this article helpful?
Yes
No