Pilot Coffee Roasters | Subscription FAQ

What types of subscriptions do you offer?

We have two different options: prepaid and pay-as-you-go. As the name suggest Pre-paid subscriptions are paid upfront and expire after a pre-set amount of time. The coffee selection for pre-paid subscriptions cannot be adjusted once the subscription has been created. Pay-as-you-go is charged and shipped based on your selected frequency, coffee selection, bill date and payment method can be adjusted between shipments.

When will I be charged for my subscription?

Prepaid subscriptions are paid in full once your order is confirmed. Pay-as-you-go subscriptions are paid for with every shipment (at the frequency that you choose). Your first pay-as-you-go payment is also charged at the checkout.

When will I receive my first delivery?

Your first subscription should be ready to ship within two business days of signing up. See the Shipping section of our Help Center for more delivery details. If you’d like to request a custom start date, send us an email and we’ll make the arrangements for you!

What is Roaster's Choice?

The Roaster’s Choice–which is curated by, you guessed it, our roasters – lets subscribers explore our most recent single origin beans. The coffees featured under Roaster’s Choice are not publicly announced and rotate regularly, but always represent what our roasters are enjoying at the moment. A great option for the more adventurous coffee lovers out there!

This does not include decaffeinated coffee.

Can I change modify my subscription?

Yes. Modifying your subscription is as easy as a few clicks. All changes can be made by logging into your Pilot Coffee Roasters account, navigating to 'My Subscriptions', selecting the subscription you'd like to modify and finally choose the action you'd like to take from the action drop down. To get learn more on how to make specific changes to your subscription view our Subscription Management help article.

I received an email that says there was an error processing my subscription. What do I do?

This is usually due to a billing issue. Double-check that all of your billing and payment information is up to date. This can be found in your ‘My Subscriptions’ dashboard. If your issue persists please don't hesitate to contact us.