Accessing Your My Subscription Dashboard

Managing your coffee subscription is as easy as a few clicks. Most changes can be made from your My Subscription dashboard. To access your subscription dashboard login here.

Within the dashboard you can:

• Update your coffee selections and frequency
• Increase or decrease the number of coffee bags in your upcoming shipments
• Change your next billing date or bill immediately to expedite your next order
• Change your shipping address or billing information
• Pause your subscription

These changes can be made by clicking into the subscription you wish to modify and selecting your desired action from the Action dropdown menu in the top right hand corner. 

Updating your coffee selection, the number of bags in your shipments or your subscription frequency.

From the my subscriptions dashboard click View on beside the subscription you wish to update.

1. From the Action drop down menu in the top right corner select ‘Change Product’.
2. To update your shipment frequency or coffee selections toggle between your preferred selections from the dropdown options and click ‘Update Product’ in the bottom right corner.
3. To change increase or decrease the number of bags in your coffee subscription select the ‘Swap product’ dropdown in the bottom right and select the coffee offering you'd like to switch to, then select your desired shipment frequency and coffee choices from the dropdown menus.
   
   Important: Please confirm all product options including recurring frequency and bag confirming your changes.
   
   
4.  Once you've checked all settings, click ‘Update Product’ to save your changes.

Change your next billing date or expedite your order

To adjust your next billing date select ‘View’ on the subscription you're looking to adjust.

1. From the Action dropdown menu click ‘Change Billing Date’
2. On the calendar, select the date you would like to reschedule the next charge date
3. Save the change by clicking ‘Yes, I Confirm’

To expedite your next order and get your next shipment as soon as possible, select ‘Bill Now’ from the Action menu. and confirm your changes.

Update your shipping address

To adjust the shipping address, select ‘View’ on the subscription you're looking to adjust.

1. From the Action drop down menu click ‘Change Shipping Address
2. Select a previous saved address or add a new one
3. Confirm your updated address is correct and Save

Update your payment method

To update your subscription payment method 

Pause your subscription

Need to stop your shipments for awhile? No problem, you can pause your subscription and resume anytime. From the Action drop down menu in the top right corner select "pause subscription."

1. First select ‘View’ on the subscription you're looking to pause
2. From the Action dropdown menu select ‘Pause Subscription’
3. Confirm to save

Resume your subscription

To resume your coffee subscription access your My Subscription dashboard.

1. First select ‘View’ on the subscription you're looking to Resume
2. From the Action dropdown menu select ‘Resume Subscription’
3. Confirm to save. You should now see a green ‘Active’ icon next to your subscription on your subscription dashboard

Just have too much coffee at the moment? Did you know you can skip your next shipment? Here's how:

Skip your next shipment

To skip your next coffee shipment access your My Subscription dashboard. 

1. First select ‘View’ on the subscription you're looking to adjust
2. From the Action dropdown menu select ‘Skip Next Shipment’
3. Confirm to save. You're all set

If you would like to cancel your subscription altogether, here's how:

Cancel your subscription

To Cancel your coffee subscription access your My Subscription dashboard. 

1. First select ‘View’ on the subscription you're looking to Cancel
2. From the Action dropdown menu select ‘Cancel’
3. Confirm to save. You should now see a red ‘Cancelled’ icon next to your subscription on your subscription dashboard

If at any point you would like to resume this subscription without creating a new one, please follow the steps to resume your subscription, listed above.