Online Order FAQUpdated 2 months ago
Will my coffee be freshly roasted when I receive it in the mail?
Absolutely! We roast and ship your coffee Monday through Friday, except on public holidays. For the best result, we recommend letting your coffee rest for 3-5 days for most brew methods or 5-7 days for espresso after roasting. This allows the beans to release CO2, resulting in a more flavorful and clear cup. Enjoy!
Where is my order?
Once your order has been shipped a shipping confirmation email will be sent to the address the order was placed under. Orders are typically shipped within 1-2 business days after the order has been placed. If it has been longer than 2 business days and you have not received a shipping confirmation, please check your other inbox filters.
If you placed an order through your account, you can view the status of your order on your account page, if the status says shipped the tracking number will be visible on the order record page.
If you're still unable to retrieve the tracking information for your order, please reach out to our Customer Success team at [email protected] and they would be happy to help you find your order.
Can I get my Coffee Ground for Espresso?
We're sorry to say we're unable to offer an espresso grind for online orders. However, if you visit our store or place a cafe order through our app, the baristas can help you using our cafe equipment. We're here to make sure you get the perfect cup!
What is the Grind Size of the Ground Coffee Option?
Our ground coffee option is a coarse medium grind suitable for Auto Drip, French Press, Pourover and Aeropress brew methods. For further guidance on grind settings please visit our Brew Guides.
What Does the Order Status "Order in Process" Mean?
When your order is placed the status will be ‘order in process’ until the order has shipped. Once your order has been fulfilled the status will be changed to ‘shipped’ and a shipping confirmation email including a tracking link for your order will be sent.
Can I Make a Change to my Order?
Unfortunately once your order has been placed we can't guarantee that changes can be made to your order, but if you notice there is an error shortly after the order has been placed, please reach out to our customer success team and they will do their best to assist.
To request a change to your order please reach out to our customer success through email: [email protected]
There's an Error in the Address, Can this be Fixed?
Our customer success team will do their best to ensure that your order is delivered to the right address. If you notice any errors or need a change made to the shipping address please reach out to us here or at [email protected] and we will assist you shortly.
Do you offer custom label wedding favours?
Unfortunately we don't offer custom label coffee bags, but we do offer a bulk discount on 300g bags for quantities of 20+ bags ranging from a 10-25% discount. For more information on bulk coffee orders, please check out our page here.
Why is my discount code not working?
Your discount code may not be working if it is not eligible towards the items in your cart, or if it is stacked on top of another discount, please check the terms and conditions included in the email.
If you have any further questions regarding a promotion, please don't hesitate to email our Customer Success team at [email protected]